Membership
Terms & Conditions

Welcome to TOFU G (‘App’), operated by TOFU G Singapore (‘TOFU G’, ‘we’, ‘us’, or ‘our’). By downloading, accessing, or using our App, you agree to be bound by these Terms and Conditions (‘Terms’). Please read them carefully before use.

 

These Terms constitute a legally binding agreement between you and TOFU G Singapore. They are governed by the laws of Singapore, including the Consumer Protection (Fair Trading) Act 2003 (CPFTA), the Sale of Goods Act, the Unfair Contract Terms Act (UCTA), and the Personal Data Protection Act 2012 (PDPA). Nothing in these Terms limits or excludes any rights you have under Singapore consumer law that cannot lawfully be excluded.

 

1. Acceptance of Terms

By creating an account or using the TOFU G App, you confirm that:

• You are at least 13 years of age;

• If you are between 13 and 17 years of age, you have obtained your parent’s or legal guardian’s consent to use the App and agree to these Terms;

• You have the legal capacity to enter into a binding agreement under Singapore law; and

• If you are using the App on behalf of an organisation, you have the authority to bind that organisation to these Terms.

 

If you do not agree to these Terms, you must not use the App. Your continued use of the App following any update to these Terms constitutes acceptance of the revised Terms, subject to the notice provisions in Section 14.

 

2. Description of Service

The TOFU G App allows users to:

• Browse our menu of premium tofu gelato products

• Place orders for in-store collection or applicable delivery options

• Access loyalty rewards and promotions

• Locate TOFU G outlets across Singapore

• Receive updates on new flavours, events, and offers

 

We reserve the right to modify, suspend, or discontinue any feature of the App at any time. Where a modification materially affects a service you have already paid for, we will notify you in advance and provide a reasonable remedy, which may include a refund or service credit, in accordance with Section 5.

 

3. Account Registration

To access certain features, you may be required to register an account. You agree to:

 

• Provide accurate, current, and complete information during registration and keep such information up to date.

• Maintain the security and confidentiality of your password and account credentials and not share them with any third party.

• Notify us immediately at hello@tofug.sg if you suspect unauthorised access to your account or a breach of your account security.

• Accept responsibility for all activities that occur under your account, unless such activities result from our negligence or a security failure on our part.

 

TOFU G reserves the right, acting reasonably, to suspend, restrict, or terminate any account that violates these Terms, engages in fraudulent, unlawful, or abusive activity, poses a security risk, or otherwise adversely affects the operation, security, or integrity of the App or the loyalty programme.

 

Where reasonably practicable, we will notify you of the reason for such action unless we are prohibited from doing so by applicable law or where doing so may prejudice an investigation, compromise security, or expose TOFU G or any third party to harm.

 

Any unused promotional credits, paid entitlements, or outstanding orders at the time of suspension or termination will be handled in accordance with Section 5 and any applicable programme terms.

 

3.1 Personal Data

By creating an account or using the App, you acknowledge that TOFU G may collect, use, disclose, store, retain, transfer, and otherwise process your personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2012 (Singapore).

 

Our Privacy Policy forms part of these Terms and explains how we collect, use, disclose, retain, protect, and process your personal data, including your rights in relation to your personal data. By using the App, you acknowledge that you have read and understood our Privacy Policy.

 

3.2 Marketing Communications

By creating an account, you may choose to receive marketing communications from TOFU G, including updates on new products, promotions, events, loyalty rewards, and other offers.

 

You may withdraw your consent to receive marketing communications at any time through the App settings, unsubscribe function, or by contacting TOFU G.

 

Withdrawal of marketing consent will not affect your ability to use the App, access your account, or participate in the loyalty programme.

 

4. Orders and Payments

4.1 Order Accuracy

You are responsible for ensuring your order details (including product selection, quantity, collection outlet, and any special requests) are correct before confirming a purchase. Once an order is submitted, amendments may not be possible if preparation has already commenced. Please review your order carefully on the confirmation screen before submitting.

 

4.2 Pricing and GST

All prices displayed in the App are in Singapore Dollars (SGD). Prices are inclusive of the prevailing Goods and Services Tax (GST) rate, currently 9% as of 1 January 2024, unless otherwise stated. Where applicable, any service charge will be clearly displayed as a separate line item at checkout before you confirm your order. Prices are subject to change. We will not change the price of an order after you have received your order confirmation.

 

4.3 Payment Processing

We accept payment methods as displayed in the App, which may include major credit and debit cards and other digital payment options.Payments are processed securely by third-party payment service providers appointed by TOFU G. TOFU G does not directly store your full card number, CVV, or other sensitive payment information on our systems. Where payment information is processed or retained by third-party payment providers, such processing is subject to their respective terms, conditions, and privacy policies. By submitting payment information, you confirm that you are authorised to use the selected payment method.

 

4.4 Order Confirmation

An order is confirmed when you receive an in-app or email confirmation from TOFU G. This confirmation constitutes our acceptance of your offer to purchase.

 

TOFU G reserves the right to decline, refuse, or cancel any order where reasonably necessary, including but not limited to product unavailability, genuine pricing errors, product description errors, technical or system errors, payment issues, suspected fraudulent or unlawful activity, or where we are otherwise unable to fulfil the order.

 

Where payment has already been successfully processed for a cancelled order, TOFU G will notify you promptly and issue a full refund to your original payment method within five (5) business days or such longer period as may be required by the relevant payment provider.

 

4.5 Cancellations and Refunds

TOFU G aims to provide a fair and transparent cancellations and refunds process in accordance with applicable Singapore law.

 

Customer Cancellation Requests

Once an order has been placed, it is immediately transmitted for processing and preparation. Due to the perishable nature of our products, orders cannot be cancelled or refunded after they have been placed, except where required under applicable Singapore law or where TOFU G agrees otherwise.

 

Incorrect, Missing or Defective Orders

If your order is incorrect, incomplete, missing items, or does not conform to your purchase, please contact us at hello@tofug.sg within twenty-four (24) hours of collection or delivery, together with your order number and details of the issue. Where appropriate, TOFU G may provide a replacement, refund, store credit, or other suitable remedy in accordance with applicable Singapore law.

 

Allergies and Dietary Requirements

Customers are responsible for reviewing product information and informing TOFU G of any allergies or dietary requirements before placing an order. While we take reasonable care to provide accurate allergen information, our products are prepared in shared facilities and we cannot guarantee that they are free from allergens or cross-contamination.

 

Uncollected Orders

Customers are responsible for collecting their orders within the collection window communicated at the time of purchase. Orders that are not collected within a reasonable period may be deemed abandoned and disposed of without refund or replacement, except where required under applicable Singapore law.

 

Consumer Rights

Nothing in this Section limits or excludes any statutory rights or remedies available to consumers under applicable Singapore law.

 

5. Service Modifications and Discontinuation

TOFU G may modify, suspend, restrict, or discontinue any feature, functionality, or service available through the App from time to time for operational, security, technical, business, or legal reasons.

 

Where such changes materially affect existing loyalty programme benefits, promotional credits, vouchers, rewards, gift cards, or other validly issued customer entitlements, TOFU G will provide reasonable prior notice through the App, email, or other appropriate communication channels where reasonably practicable.

 

Free features, promotional campaigns, limited-time offers, loyalty rewards, and other promotional benefits may be modified, suspended, or discontinued by TOFU G at any time unless otherwise required under applicable Singapore law.

 

Nothing in this Clause limits or excludes any statutory rights or remedies available to consumers under applicable Singapore law.

 

6. Loyalty Programme and Promotions

TOFU G may offer a loyalty programme, membership benefits, promotional campaigns, referral programmes, promotional codes, birthday rewards, vouchers, promotional credits, or other incentives through the App from time to time.

 

Participation in the loyalty programme is subject to these Terms and any additional programme-specific terms published within the App.

 

6.1 Membership Eligibility

Membership is intended for individual personal use only.

Each individual is permitted to maintain only one (1) active loyalty account registered under a unique email address and/or mobile number, unless expressly approved by TOFU G.

 

You are responsible for ensuring that the personal information associated with your account, including your name, email address, mobile number, and date of birth, is accurate, complete, and kept up to date. TOFU G shall not be responsible for any loss of loyalty points, rewards, promotional credits, membership benefits, or communications resulting from inaccurate, incomplete, or outdated account information.

 

Creating multiple accounts, providing false or misleading information, impersonating another person, or otherwise attempting to obtain additional rewards, promotional credits, referral bonuses, birthday rewards, or other membership benefits through duplicate or fraudulent registrations is strictly prohibited.

 

TOFU G reserves the right, acting reasonably, to verify account information, merge duplicate accounts, suspend, restrict, or terminate accounts found to be in breach of these Terms, and adjust, reverse, or cancel any loyalty points, rewards, vouchers, promotional credits, or membership benefits obtained through duplicate registrations, fraudulent activity, or any breach of these Terms.

 

6.2 Loyalty Points and Rewards

Loyalty points, rewards, vouchers, promotional credits, and membership benefits are promotional benefits provided by TOFU G and remain the property of TOFU G at all times.

 

Unless expressly stated otherwise:

 

• Loyalty points, rewards, vouchers, promotional credits, and membership benefits have no cash or monetary value.

• They do not constitute electronic money, stored value, or a payment instrument.

• They cannot be redeemed or exchanged for cash.

• They cannot be sold, transferred, assigned, pledged, gifted, or exchanged between accounts.

• They may only be redeemed in accordance with the redemption rules, programme conditions, and eligibility requirements published in the App.

 

TOFU G reserves the right to verify the eligibility of any transaction, purchase, referral, or other qualifying activity before awarding loyalty points, rewards, vouchers, promotional credits, or membership benefits.

 

Where a transaction is subsequently cancelled, refunded, reversed, disputed, determined to be ineligible, or otherwise does not satisfy the applicable programme requirements, TOFU G may withhold, reverse, cancel, or adjust any corresponding loyalty points, rewards, vouchers, promotional credits, or membership benefits without prior notice.

 

6.3 Expiry of Points and Rewards

Where an expiry date applies, it will be displayed within the App or communicated at the time the loyalty points, rewards, vouchers, promotional credits, or membership benefits are issued.

 

Expired loyalty points, rewards, vouchers, promotional credits, or membership benefits will automatically lapse upon expiry and will not be reinstated except where the expiry resulted directly from a verified system error attributable to TOFU G.

 

6.4 Promotions

Promotional offers, vouchers, referral campaigns, birthday rewards, limited-time offers, promotional credits, and other promotional activities may be subject to additional terms and conditions, including but not limited to:

 

• validity periods;

• minimum spend requirements;

• redemption limits;

• participating outlets;

• eligible products;

• purchase requirements; and

• any other conditions communicated at the time of the promotion.

 

Unless expressly stated otherwise, promotions cannot be combined with any other promotion, voucher, discount, reward, promotional credit, or offer.

 

TOFU G reserves the right to amend, suspend, withdraw, or discontinue any promotion at any time, provided that such changes will not affect rewards, vouchers, promotional credits, or benefits that have already been validly redeemed before the effective date of the change.

 

6.5 Fraud, Abuse and System Errors

TOFU G may investigate any activity that reasonably appears to involve fraud, misuse, abuse of the loyalty programme, system manipulation, or any breach of these Terms.

 

This includes, but is not limited to:

 

• creating multiple accounts;

• exploiting software bugs, technical issues, or system errors;

• manipulating transactions or purchase behaviour to obtain additional rewards, promotional credits, or benefits;

• submitting fraudulent purchases, referrals, reviews, or other qualifying activities;

• using automated scripts, bots, or other unauthorised methods to interact with the App;

• interfering with the operation, security, integrity, or functionality of the App or loyalty programme; or

• engaging in any activity that TOFU G reasonably considers to be dishonest, deceptive, abusive, or inconsistent with the intended purpose of the loyalty programme.

 

Where TOFU G reasonably believes such conduct has occurred, TOFU G may, where appropriate and acting reasonably:

 

• suspend, restrict, or terminate the relevant account;

• reverse, cancel, withhold, or adjust any incorrectly awarded loyalty points, rewards, vouchers, promotional credits, or membership benefits;

• refuse redemption of affected rewards, promotional credits, or benefits;

• recover any benefits obtained through fraudulent, abusive, or improper means; and

• take any other action reasonably necessary to protect the integrity, security, and fair operation of the loyalty programme.

 

TOFU G also reserves the right to correct any errors arising from technical, operational, administrative, human, or system issues, including the accidental crediting of incorrect loyalty points, rewards, vouchers, promotional credits, or membership benefits.

 

6.6 Changes to the Loyalty Programme

TOFU G may amend the loyalty programme from time to time, including the method of earning points, redemption values, participating products, participating outlets, membership benefits, programme rules, promotional credits, or eligibility requirements.

 

Where any change materially reduces existing membership benefits or redemption value, TOFU G will provide at least fourteen (14) days' prior notice through the App or by email where reasonably practicable.

 

Such changes will not affect rewards, vouchers, promotional credits, or benefits that have already been validly redeemed before the effective date of the change, unless the change is required by law or is necessary to prevent fraud, abuse, or misuse of the loyalty programme.

 

6.7 Account Closure

You may request closure of your loyalty account at any time through the App or by contacting TOFU G.

 

If your loyalty account is closed by you or terminated by TOFU G in accordance with these Terms, unused loyalty points, rewards, vouchers, promotional credits, or membership benefits associated with the account may be forfeited and will not be reinstated unless otherwise determined by TOFU G or required under applicable law.

 

TOFU G may retain, archive, anonymise, or delete account information following account closure in accordance with its Privacy Policy, applicable legal obligations, and the Personal Data Protection Act 2012 (Singapore).

 

6.8 Gift Cards

Where TOFU G offers physical or digital gift cards, such gift cards shall be subject to the terms communicated at the time of purchase or issuance.

 

Unless otherwise stated:

 

• Gift cards may only be redeemed for eligible purchases at participating TOFU G outlets or authorised channels.

• Gift cards cannot be exchanged for cash except where required under applicable Singapore law.

• Gift cards cannot be resold, transferred, altered, or used for unauthorised purposes.

• TOFU G reserves the right to refuse redemption of gift cards that are fraudulent, tampered with, damaged, or obtained through unauthorised means.

• Any expiry date or validity period applicable to the gift card will be communicated at the time of purchase or issuance.

• Lost, stolen, damaged, destroyed, or unauthorised use of gift cards is the responsibility of the holder unless otherwise required by applicable law. TOFU G is not obliged to replace or refund lost, stolen, damaged, or expired gift cards.
   

TOFU G reserves the right to amend or update gift card terms where reasonably necessary for operational, security, legal, or regulatory reasons.

 

7. Intellectual Property

All content within the App — including but not limited to the TOFU G name and logo, branding, product images, text, graphics, design elements, and software — is the intellectual property of TOFU G Singapore or its licensors and is protected by Singapore copyright, trademark, and other intellectual property laws.

 

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the App solely for your personal, non-commercial purposes in accordance with these Terms. You may not:

• Reproduce, distribute, or create derivative works from any App content without our prior written consent

• Use our trademarks, logos, or branding without our prior written consent

• Scrape, crawl, or systematically extract data from the App

• Use any App content for commercial purposes without express authorisation

 

8. User Conduct

You agree not to use the App in any manner that:

• Violates any applicable Singapore law or regulation, including the Computer Misuse Act, PDPA, or CPFTA

• Is fraudulent, deceptive, or harmful to TOFU G, other users, or any third party

• Involves reverse-engineering, hacking, decompiling, or interfering with the App’s functionality or security

• Involves submitting false, misleading, or inaccurate information — including false reviews or fraudulent orders

• Infringes the intellectual property, privacy, or other rights of any person

• Involves the transmission of spam, malware, or other harmful code

 

We reserve the right to investigate and take appropriate action against any breach of this Section, including account suspension, termination, and referral to the relevant authorities.

 

9. Third-Party Services

The App may integrate with or contain links to third-party services, including payment gateways, mapping services, delivery partners, analytics providers, and other service providers.
 

Your use of such third-party services may be subject to their respective terms, conditions, and privacy policies. TOFU G is not responsible for the availability, content, security, privacy practices, or performance of third-party services.

 

Where third-party services require access to personal data to provide their services, TOFU G will ensure such disclosure is carried out in accordance with applicable Singapore data protection laws and our Privacy Policy.

 

TOFU G selects third-party partners with reasonable care and requires them to maintain appropriate standards of security and service quality. However, TOFU G shall not be responsible for any failure, delay, or loss caused by third-party providers beyond TOFU G’s reasonable control, provided TOFU G has taken reasonable steps to manage such relationships.

 

10. Allergen and Food Safety Information

TOFU G products contain ingredients including soy (tofu), dairy, and may contain traces of nuts, gluten, and other common allergens. Product ingredient information is made available in the App and at our outlets.

 

It is your sole responsibility to:

• Review allergen information before placing an order

• Inform our staff of any food allergies or dietary requirements at the point of order

• Not rely solely on App product descriptions for allergy-critical decisions without confirming directly with outlet staff

 

While we take reasonable care to provide accurate allergen information, our products are prepared in kitchens that handle multiple allergens, and cross-contamination cannot be fully excluded. If you have a severe food allergy, please speak with our outlet staff before ordering.

 

11. Disclaimers and Limitation of Liability

11.1 App Availability

The App is provided on an ‘as is’ and ‘as available’ basis. While we endeavour to keep the App operational and accurate, we do not warrant that:

• The App will be uninterrupted, error-free, or free of harmful components

• Information displayed in the App (including pricing, product availability, and outlet hours) will always be current or complete

 

11.2 Limitation of Liability

To the fullest extent permitted by Singapore law (including the Unfair Contract Terms Act):

• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App

• Our total aggregate liability to you for any claim arising from your use of the App or any order shall not exceed the amount you paid for the specific transaction giving rise to the claim

 

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under the CPFTA or other applicable Singapore consumer law; or (d) any other matter for which it would be unlawful to exclude liability.

 

11.3 Consumer Rights Preserved

If you are a consumer under the CPFTA, you retain all rights conferred by Singapore consumer law, including the right to seek redress through the Consumers Association of Singapore (CASE) or the Small Claims Tribunal for transactions up to S$30,000. Nothing in these Terms is intended to, or shall operate to, deprive you of those statutory rights.

 

11.4 Force Majeure

TOFU G shall not be liable for any delay, interruption, suspension, or failure to perform any obligation under these Terms where such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labour disputes, governmental actions, power outages, internet or telecommunications failures, cyberattacks, failures of third-party service providers, payment networks, or any other event beyond our reasonable control.

 

TOFU G will use reasonable efforts to resume affected services as soon as reasonably practicable.

 

12. Dispute Resolution

We encourage you to contact us first at hello@tofug.sg to resolve any dispute informally. We will endeavour to respond within 5 business days and resolve your concern promptly and fairly.

 

If a dispute cannot be resolved informally:

• Consumer disputes: You may approach the Consumers Association of Singapore (CASE) at www.case.org.sg or file a claim with the Small Claims Tribunal (for claims up to S$30,000) without prejudice to any other rights you have under Singapore law

• Commercial disputes: The parties agree to attempt mediation at the Singapore Mediation Centre before commencing court proceedings

 

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Singapore. Subject to your statutory rights as a consumer (including rights under the CPFTA to seek redress through CASE or the Small Claims Tribunal), any disputes arising from or in connection with these Terms that are not resolved through the dispute resolution process in Section 12 shall be subject to the non-exclusive jurisdiction of the Singapore courts.

 

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, applicable law, or regulatory requirements. Where we make material changes, we will:

• Notify you via in-app notification and, where possible, by email at least 14 days before the changes take effect

• Clearly identify what has changed and when the changes take effect

 

Continued use of the App after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you may close your account and discontinue use of the App. Any orders placed before the effective date of the change will be governed by the Terms in force at the time of the order.

 

15. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it will be severed from these Terms. The remaining provisions of these Terms will continue in full force and effect.

 

16. Entire Agreement

These Terms, together with our Privacy Policy (available at www.tofug.sg and within the App), constitute the entire agreement between you and TOFU G with respect to your use of the App and supersede all prior agreements, understandings, or representations. In the event of any conflict between these Terms and our Privacy Policy on matters of data protection, the Privacy Policy shall prevail.

 

17. Contact Us

For any questions, complaints, or concerns regarding these Terms, or to exercise any of your rights under these Terms or Singapore consumer law, please contact us:


 

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